Similar to reference materials, valuable conversations can be saved as a reference for your clone. Reference conversations can serve various purposes, such as training data for improving your clones responses, analysing user interactions, or simply keeping a record of important discussions.

Let's walk through the process of saving reference conversations:

1. Head to your Clone Master dashboard.
2. Upon reaching your dashboard, you'll find all ongoing conversations with your clone displayed in the left-hand column. Click on the conversation you would like to save as a reference.
3. Locate the downward arrow beneath the conversation title and click it.

<aside> 👀 When you click the arrow, your clone will perform a confidentiality check to ensure none of your confidential information is shared. The duration of this process may vary depending on the length of your conversation.

</aside>

1. Once your clone completes the confidentiality check, a pop-up will appear. Here, you can decide whether to adjust the default title and summary. You can also manually mark or unmark a conversation as confidential in this section.

Confidential conversations only show up in knowledge base queries for their associated client. In other words, if you mark a conversation as confidential, your clone will use it as reference material only for the client with whom the conversation occurred.

<aside> ⚠️ Note that if you mark a conversation confidential that you, as the clone master, have with your clone, that reference material will only be part of the knowledge base for your own account and not any clients.

</aside>

Now that you’ve saved the conversation as a reference, your clone will begin to reference it in future interactions.

If you would like to view or manage your reference conversations, you can follow the steps below.

1. Head to your Clone Master dashboard.
2. On the left side of your screen, locate the "Reference Conversations" section, where all your saved conversations are stored.
3. To delete a reference conversation, simply click the bin icon located on the right side of the entry.

1. You can also click the shortcut icon next to the conversation ID to view it in the standard chat window.